Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

A Refund Policy is a legally binding document that establishes the terms between Stef and The City LLC and our clients regarding how and when refunds will be provided. Because our services involve dedicated time, professional expertise, and digital materials, refunds are handled according to the specific terms below.

Service-Based Work

Applies to: Resume Writing, Interview Coaching, Mock Interviews, Cover Letters, LLC Registration Support, Credit Education.

Refunds are generally not offered once a service has been delivered or a session has taken place.

Cancellations made at least 24 hours before a scheduled appointment will receive a full reschedule at no charge.

Cancellations made less than 24 hours before a scheduled appointment may forfeit the session fee or incur a rescheduling fee.

If Stef and The City LLC cancels a scheduled session, the client will receive a full refund or a rescheduled session at their discretion.

Digital Products

Applies to: Ebooks (e.g., Uptown Financial: A Guide to Credit Literacy), DIY Credit Toolkits, Dispute Templates, and all downloadable materials

All digital products are non-refundable once downloaded or accessed
If you experience a technical issue accessing your download, contact info@stefandthecity.net immediately and we will resolve it promptly

Notary Services

Notary service fees are non-refundable once the notarization has been completed
Cancellations made at least 24 hours in advance will receive a full reschedule

Packages

Package purchases are non-refundable once any component of the package has been initiated or delivered
Unused components of a package may be rescheduled but not refunded

Our Commitment

We are committed to client satisfaction and handle every concern fairly. If you experience an issue with any service or product, please contact us before pursuing any dispute with your payment provider. We are always willing to discuss your situation and work toward a reasonable resolution.

Stef and The City LLC 📧 info@stefandthecity.net 📞 (862) 777-5692 📍 51 JFK Parkway, 1st Floor West, Short Hills, NJ 07078 🌐 stefandthecity.net